THE TERMS AND CONDITIONS
OF USE OF THE SHOP WWW.KARTYMENU.PL

DEFINITIONS

1. Shop – an on-line shop available at the address www.kartymenu.pl and www.introserwis.p
2. Terms and Conditions – these terms and conditions regulating rules of using the Shop, which are an integral part of the Contract concluded between the Buyer and the Seller
3. Contract – a contract of sale concluded between the Buyer and the Seller, whose integral part are the Terms and Conditions.
4. Parties – both parties to the Contract, the Buyer and the Seller.
5. Seller - a subject responsible for running the Shop  – Andrzej Matelski, Janusz Skrętkowicz INTROSERWIS s.c. with a registered office in Wrocław, 50-328, ul. Kanonia 11, NIP: 898-18-47-874, REGON: 931988806, entry into the Business Activity Register kept by the Mayor of Wrocław under the number: 141668.
6. Buyer – an entrepreneur, making purchases as a part of his business activity, through the Shop.
7. Products – items sold in the Shop - menu cards produced in colours and patterns ordered through the Shop by the Buyer, and other accessories connected to restaurant, hotel and office business.

PRELIMINARY PROVISIONS

§ 1

1. The Buyer accepts the Terms and Conditions.
2. The Contract is concluded in the Polish language.
3. Only entrepreneurs, who make purchases through the Shop as a part of their business activity, can be Buyers. Moreover, the Buyer must be of legal age and possess full capacity to perform acts in law.
 
§ 2

You may contact the Seller through: e-mail – biuro@introserwis.pl or menu@introserwis.pl or telephone – numbers 71 322 07 07, 698 291 992, 608 381 865. Traditional correspondence shall be sent to the registered office of the Seller.

SALES PROCEDURE

§ 3

The Seller runs sales of Points through the Shop. The Products with descriptions and prices are presented on the website of the Shop.

§4

1. The Buyer places on order by filling out the interactive order form available on the Shop's website and sending it to the Shop. The order form has to be filled out according to instructions appearing during the process.
2. The Buyer chooses the Product that he/she wants to buy. The Buyer enters the following data: name and surname/name of a company, address of residence/registered office, delivery address, e-mail address, payment and delivery method.
3. While choosing a menu card or any other similar Product (hotel prospectus, commemorative book etc.), the Buyer chooses also its type, colour and cover size.
4. In a procedure of ordering Products, the Buyer provides data necessary to issue an invoice.
5. Each order is confirmed not later than on the next working day after it was placed. Confirmation means that the order was received and accepted by the Seller. Lack of confirmation within the above-mentioned period of time means that a contract, in a form resulting from an order, was not concluded. Confirmation is sent via e-mail.
6. Confirmation includes detailed information regarding an order and also information about the Seller, the Products, price and order delivery time. In order to conclude a contract, 
7. The Buyer has to follow instructions included in a confirmation and click on the link provided in an e-mail message.
8. The Seller is entitled to confirm data provided by the Buyer. Should any doubt arise as to accuracy of the data provided, the Seller has the right to suspend realisation of an order, until all the doubts are clarified. The Seller shall inform the Buyer without delay about such a situation and, on his/her request, shall pay back the amount already paid for ordered services.

§5

1. A standard order fulfilment time is 2-3 weeks including a delivery to the Buyer.
2. This time can be prolonged or shortened if the Parties make individual arrangements.
3. The Seller shall make every effort to keep the order delivery time as short as possible.
4. The order delivery time shall be counted from the date when the payment is credited on the Seller's bank account.

§6

1. Payment methods:
Money transfer – The Buyer makes a prepayment to the account of the Seller No. 21 1950 0001 2006 0386 6276 0002 for Products and delivery on the basis of data received in a confirmation of an order.
Data for international transfers
SWIFT code IDEA BANK SA: IEEAPLP1
IBAN: PL 21 1950 0001 2006 0386 6276 0002

Prices presented on the website of the on-line shop kartymenu.com next to a product:
(a)    do not include VAT and are expressed in EURO
(b)    do not include costs of delivery;
(c)    do not include possible custom taxes.

§7

1. Prices of the Products are presented on the website of the Shop. VAT at current rate has to be added to each given price.
2. Prices do not include costs of delivery.
3. Information regarding delivery costs is available on the Shop's website.
4. The Buyer shall receive a VAT invoice together with a delivery.
5. The Buyer consents to invoices being issued without the Seller's signature.
Promotions do not add up or overlap.

DELIVERY

§8
1. Products are delivered by the courier company „Siódemka”.
2. The Buyer is obliged to check the state of a package at the moment of delivery. If the packaging is noticeably damaged, the Buyer should document this fact and report it to a deliverer. The Buyer should also draw a shipping damage report in presence of a deliverer.

LIABILITY

§9
1. In the case of that the sale does not fulfil conditions of consumer sale, the Seller reserves that he cannot be held responsible for damage incurred as a result of failure to deliver a product or a failure to deliver it within the specified time. In particular, he cannot be held responsible for production discontinuity, loss of profits or indirect losses incurred as a result of failure to deliver proper goods within the specified time, or as a result of delivery of goods that proved to be faulty and thus a complaint had to be filed. Incurred damage cannot be used as a cause of action against the Seller.
2. The Parties resolve that they are not bound by the provisions of article 66.1 paragraphs 1-3 of the Civil Code.
The Seller grants a 12-month guarantee for produced products.

COMPLAINTS

§10
Complaints concerning products shall be filed in written form to the address of the Seller. The text of complaint has to include personal data of a person who files it and describe reasons of complaint. The Seller shall inform the Buyer how a complaint was resolved within 14 days from the date of receiving a complaint in written form (date of dispatch) or via e-mail.
 
PROTECTION OF PERSONAL DATA

§11
1. The Seller is an administrator of personal data obtained from the Buyer during a procedure of purchasing the Products.
2. The Buyer, during a procedure of purchasing the Products, voluntarily provides his personal data required by the Seller.
3. Personal data obtained by the Seller are stored and processed only for the purpose of fulfilling the Contract concluded with the Buyer, pursuant to the Personal Data Protection Act with the reservation of point 6.
4. At any time, the Buyer may oblige the Seller, by sending an appropriate inquiry, also via e-mail, to disclose information about the state of his/her personal data being processed.
5. The Buyer has also the right to demand that his/her personal data, which are processed by the Seller, are removed, completed or changed.

OTHER PROVISIONS/FINAL PROVISIONS

§12

1. The Seller reserves the right to make short technical breaks in accessing the Shop for maintenance or updating of data on the server.
2. Photographs and all the graphic elements published on the Shop's website are property of the Seller. They cannot be used in any way without the Seller's consent.
3. Colours presented in the photos on the Seller's website may vary slightly from the real ones.
4. Colours of projects displayed on a screen of a computer for printing menu cards DESIGN and MODERN may vary from the real ones - it results from a technology of printing. In the cases when it it essential to match the colour in 100%, proof print has to be ordered for an additional fee.
5. Our products have producer's logo embossed on them. To order products without our logo - you need to report this information during placing an order.
6. Images of chosen products created by our company INTROSERWIS can be published on our website www.kartymenu.pl. If you do not wish to have your projects published, please send us a written statement of objection.
7. Any disputes shall be governed by the Polish law, under the jurisdiction of Polish courts.

§13

1. The Terms and Conditions come into force on 30.10.2011.
2. The Terms and Conditions may change at any time. Information regarding changes to the Terms and Conditions is immediately published on the Shop's website.
3. The changes are binding from the day of their publication on the Shop's website and do not have retroactive effect.